Duplicate transactions in Billroo typically arise under specific circumstances. The most common scenario is when two accountholders of a joint bank account connect their accounts to Billroo. In such cases, it is crucial for one user to disconnect the joint account to prevent duplication. Individual bank accounts can still be connected by both accountholders without issue.

On rare occasions, a technical glitch between the bank and Billroo may lead to transaction duplications. This can happen if transactions are posted twice with differing back-end data.

If you encounter duplicate transactions, we encourage you to reach out to our support team at support@billroo.com. Please provide as many details as possible regarding the duplicate transactions, including screenshots if available. The following information will be particularly useful:

• Are all transactions in Billroo duplicating, or only some?

• Are the duplicate transactions identical in Billroo, or do they share the same information (e.g., date, amount, vendor) but are formatted differently?

• Are the transactions duplicating from a specific bank account?

• Are the transactions duplicating from a specific date range?

We will investigate your report urgently, including liaising with our Open Banking partner, Fiskil. We appreciate your patience as we work to resolve any technical difficulties and are dedicated to ensuring your account operates smoothly.

If you need to tidy up duplicated transactions, you can find information on how to bulk delete transactions here.