Can't Connect Bank Account to Billroo

If you’re having trouble connecting your bank account to Billroo, don’t worry — most connection issues are quick to fix.

Here’s what to check:

Billroo uses Open Banking, so:

• The account must be with an Australian-based bank

• The bank must support Open Banking

• We can’t connect non-bank or international providers (for example, American Express)

You can check if your bank supports Open Banking here.

This is a very common one 👇

Many banks only allow joint accounts or joint credit cards to be connected by the primary account holder, so whichever name they have listed first on the account.

You may need to try connecting using the other accountholder's banking login

Some banks have additional privacy or sharing settings that can block Open Banking connections.

For example Westpac credit cards may require “Secondary User” access to be toggled on before they can be linked.

You may be able to adjust this in your internet banking, or you might need to contact your bank directly.

Once that setting is updated, the account should become available to connect.

If you’re using the Billroo mobile app, try connecting your bank through the desktop/web version instead — or vice versa. It shouldn’t make a difference, but occasionally one works when the other doesn’t. It’s a simple workaround that’s worth trying. Once your bank has been connected the transactions will synchronise both on the web and on the mobile app.

You can login to the web version of Billroo using the same email address that you used to sign-up to the mobile app.

If you're using:

• Web browser → Clear your cache and refresh the page

• Billroo app → Fully close the app and reopen it

Occasionally, banks experience temporary outages or restrictions that affect Open Banking connections.

If everything looks correct on your end, it may simply be a short-term issue with the bank.

Send an email to support@billroo.com with:

• A screenshot of the error (if there is one) or what's missing

• The bank name you're trying to connect

• A short description of what’s happening

• We’ll investigate and, if needed, raise it with Fiskil, our Open Banking provider, so they can work directly with the bank to get things sorted.

We’re here to help 💛