Troubleshooting Login Issues
The below steps can help resolve common login issues.
On the Website/Desktop
Double-check your email address: Make sure you're using the email associated with your account.
Clear your browser cache and cookies: This often resolves redirection issues.
Try a different browser: Use Chrome, Firefox, or Safari to rule out compatibility issues.
Perform a hard refresh of the login page:
Windows: Press Ctrl + Shift + R
Mac: Press Cmd + Shift + R
On the Mobile App
Double-check your email address: Ensure you're using the email associated with your account.
Clear your app cache: This can help resolve any temporary issues.
Check for updates: Make sure that you're using the most recent version of the app.
Uninstall the mobile app and then reinstall it.
Still Not Working?
If you've tried all of the above steps and are still having trouble, please reach out to us at support@billroo.com. Our support team will investigate your account directly and help you resolve the issue.
We appreciate your patience and are here to help you get back to using Billroo smoothly!