Macquarie Bank – “Your browser is out of date” Error

Some users may see the message:

“Your browser is out of date. Please download the latest version so you can continue to access your accounts online.”
when trying to connect their Macquarie Bank account through Billroo.

This message appears because Macquarie’s secure banking page requires the most up-to-date browser to complete the Open Banking connection.

Option 1 – Use a Desktop or Laptop

1. Open Billroo Web App on your laptop or desktop computer.

2. Go to Connections → Add Bank → Macquarie Bank.

3. Complete the connection steps in your browser.

   • The connection process may not work properly on older mobile browsers.

Option 2 – Update Your Mobile Browser

If you prefer to connect on your phone:

1. Update your browser to the latest version.

   • On iPhone → Update Safari or use the Chrome app.

   • On Android → Update Chrome or your default browser.

2. Return to the Billroo app and try connecting again.

Option 3 – Try a Different Browser

If the issue persists, try connecting using:

• Google Chrome

• Safari

• Microsoft Edge (latest version)

This message is displayed by Macquarie Bank, not Billroo. Updating your browser or connecting from a desktop should resolve it.

If you continue to experience issues, please reach out to our support team with a screenshot of the error (like the one above), and we’ll help you reconnect manually.