Transactions Not Synchronising

If your transactions aren’t appearing in Billroo at all, or transactions are missing, don’t stress — we are here to help!

Here’s what to check:

If you've only recently connected your bank account, transactions can take up to 1 hour to show. If it’s only just been connected, check back shortly.

If a transaction is still marked as pending in your bank account, it usually won’t sync to Billroo until it’s finalised. Once it clears in your bank, it should appear in Billroo automatically.

If you're using:

• Web browser → Clear your cache and refresh the page

• Billroo app → Fully close the app and reopen it

A quick refresh can sometimes do the trick.

Check that your bank is still properly linked.

If needed, you can:

• Disconnect the bank from Billroo

• Reconnect it to refresh the connection

This often resolves minor syncing hiccups.

(Note: doing this won't delete any previously synchronised transactions, and it also won't duplicate transactions that have already been synchronised).

On the website:

1. Navigate to the Transactions tab.

2. Click on Import or Add Transactions.

3. Select Bank Connections.

On the App:

1. Select Profile.

2. Tap on Manage Bank Accounts.

If transactions still haven’t appeared after 24 hours, it may need a closer look from our side.

Send an email to support@billroo.com with:

• A screenshot of the error (if there is one) or what's missing

• The bank name you're trying to connect

• A short description of what’s happening

• We’ll investigate and, if needed, raise it with Fiskil, our Open Banking provider, so they can work directly with the bank to get things sorted.

We’re here to help 💛