Transaction Data Not Updated After 1 Hour

If your transaction data is not updating in Billroo, this is likely due to delays in syncing between the bank and our platform. This is a rare occurrence but can happen during high-demand periods.

Steps to Resolve

1. Check for Recent Updates:

   • Transaction data typically updates within a few hours. Please verify if the data has synced since your initial check.

   • Ensure the transactions are not pending in your bank account

2. Wait for 24 Hours:

   • If the data has not synced after 24 hours, it might require escalation.

3. Escalation Process:

   • After 24 hours, submit a ticket, and we will escalate the issue with Fiskil, our data and Open Banking provider. Fiskil will investigate the delay with the bank and resolve the issue.