Transactions Not Synchronising

If your transaction data is not updating in Billroo, this is likely due to delays in syncing between the bank and our platform. This is a rare occurrence but can happen during high-demand periods.

If your transactions are not appearing in Billroo, try the following.

• After connecting your bank, transactions can take up to 1 hour to appear.

• In some cases, updates may take a few hours.

• If it’s been less than an hour, please check back later.

• Make sure the transactions are not pending in your bank account, as pending transactions will not sync until they are finalised.

• Confirm your bank account is properly linked in Billroo. Steps to connect your bank account can be found here

• If needed, disconnect and reconnect the bank account to refresh the connection.

• If using a web browser, clear cache and try again.

• If using the app, close and reopen it.

• If transactions still haven’t synced after 24 hours, the issue may need escalation.

• Send an email to support@billroo.com with:

  • A screenshot of the error

  • The bank name you're trying to connect

  • A short description of what’s happening

• We will raise a ticket with Fiskil, our Open Banking provider, who will investigate the delay with the bank and resolve the issue.